Privacy Policy at Victoria Rodgers Creates

I understand that privacy and security is a major concern, especially when on line, therefore certain procedures have been set out to safeguard your personal data.  Please read this Privacy Policy carefully, occasionally it could change so please check back.  This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)

In accordance with GDPR I will only collect, store and use your personal information for specific purposes.  I mainly use your personal information to support and develop our connection with yo and this will never be shared to 3rd parties unless required by law and your data is always protected.  You may at any time contact Victoria Rodgers Creates with any privacy queries, concerns and to ask to see the personal data you have given us, also request modification. Personal data includes name, email address, or any other information relating to an identified person.

HOW I USE YOUR INFORMATION

When you purchase products from Victoria Rodgers Creates, such data as your name, e-mail address, contact details etc will be requested.  In line with tax and purposes and to help me deal with any problems/ repeat orders I may keep a record of this information, which only includes personal information that you the customer has provided when placing an order through our website or via message/ email. It will not be shared with anyone, only stored on relevant systems such as my email provider, website or Paypal, which are GDPR compliant themselves. 

Victoria Rodgers Creates is hosted by the Wix.com which provides me with the online platform and allows me to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications, on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used Victoria Rodgers Creates adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.I

If we are required by law, for example if HMRC requested an audit to share any information, we will check with each party concerned. Information required for tax and legal requirements are held for 7 years as a requirement by law. I store sensitive data for as long as projects are in progress and customers remain active clients and shall not be kept for longer than is necessary for that purpose or those purposes.

We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.

In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs.  Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data.  The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.  We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively. I request that you do not supply any other person’s personal data to us, unless required by law or you have their permission to do so. All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service.  How we use your personal data is dependent on the legal basis for processing your data. 

Victoria Rodgers Creates uses your data only for:

1. Processing your orders correctly

2. Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers

3. Technical management of our website

4. Reviewing our systems

5. Accounting/ tax purposes

6. Repeat orders

YOU CAN REQUEST TO REVIEW DATA

Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing, so if you would like to review the data you have provided because you feel it maybe incorrect, and/or you would like your data deleted from my records, please contact Victoria Rodgers Creates and I will comply as in accordance by law.

HOW YOUR DATA IS PROTECTED

No-one can guarantee the security of any data shared on the internet, included that you send to me (or I send to you). I am not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information. Every precaution to safeguard your information is taken, all personal data stored by us is kept on a server in a secure environment.  The devices  on which your data is accessed is password protected and held on encrypted systems and third-party software have their own security systems.  Physical data is kept in locked storage within secure premises.  The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date.  Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.

HOW CAN YOU HELP?

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others.  In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return.  Also remember to close your browser window when you have finished using the computer.  This is to ensure that others cannot access your personal data and communications.  If you share a computer with someone else or are using a computer in a public place like a library or Internet café.  We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk.  Once we receive your communication, we make our best effort to ensure its security on our systems.

CHANGES

Victoria Rodgers Creates reserves the right to change our privacy policy, whilst keeping it within all appropriate legislation and guidelines. I will ensure that this page shows the most up to date information always and may notify you of such changes by uploading the revised privacy policy on my website/ social media.

COOKIE POLICY AT VICTORIA RODGERS CREATES

WHAT IS A COOKIE?

It is a small text file which is downloaded and stored on your device by websites that you visit, your browser accesses the cookie file only when you visit the website that produced it.  This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.  The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site

With your browser settings adjusted to allow/ accept cookies, you are consenting to Victoria Rodgers Creates using cookies for the purposes described below to provide you with a fully efficient shopping experience, however you have the right to disable or delete cookies at anytime though may loose personalisation settings.

• Victoria Rodgers Creates uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.

• The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.